missed Wifi installation without any call

Mj2002
Mj2002 Posts: 1 ✭✭
edited August 2022 in Internet

i have been waiting at my apartment since 7 am and am still waiting, haven’t received any emails, no calls, nothing… I check the site and my wifi installation scheduled for today from between 7:30 am to 8:30 pm has been “ missed” without any notice and no call at all from the person who was suppose to install it. I was never even notified that the person was here nor buzzed at my door I am trying to contact someone to fix this and get service immediately, as I have been waiting all day for the installation!

Best Answer

  • Whizz
    Whizz Posts: 18,817 admin
    Answer ✓

    Hello @Mj2002 ,


    Sorry to hear that the technician never came.


    In some rare cases, and due to a busy schedule, they might not make it to your address and if that happens, you immediately have the option to reschedule the appointment in My plans - Manage - Appointments.

    Extra details can be found here : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address


    Verifying your account, I see that you placed a new appointment.


    We once again apologize for the inconvenience, but we thank you for your understanding.


    Have a good day,

    -Raul

Answers

  • Fling
    Fling Posts: 8,645 ✭✭
    edited August 2022

    Hi


    It's happen when the appointment before take to much time but 7 h 30 to 8 h 30 l not shure there can be one

    You need to take another one

    To view, change or cancel an appointment

    Your technician appointments are in your Fizz account. Simply log in and under My plans > Manage plan > Appointments  You’ll be able to view, reschedule or cancel your appointment, even up until the moment when the technician is on route. 

    You can reschedule your appointment up to three (3) times. After that, your order will be cancelled, and you’ll have to start the process all over. 

    Good to know: Service calls (for repairs) do not appear in your account. Reach us using the chat bubble to reschedule or cancel a service call.

    Source https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

  • Fling
    Fling Posts: 8,645 ✭✭
    edited August 2022

    Hi


    Here you are talking to users like you and Fizz doesn't answer question on the forum 

    You shourly not happy about the situation and if you want to talk whit Fizz support folle the instructions

    you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


    Chatting is the only fast and efficient method because you interact directly with customer service

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