The internet wire from the street to my house is too low.

Sonja

Can someone come out here to tighten it?

Whizz

Hello Sonja,

Sorry to hear about the dangerous cable!

I verified your account and saw that a technician will be sent in the following days to solve the situation.
Here you can find details on how to prepare for his visit at the last point of the link : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

We deeply appreciate your patience and understanding on this matter and also your concern!

Have a good one,
-Raul  

Fling

Hi Sonja

Here you are talking to users like you and Fizz doesn't answer question on the forum. So you have to contact them by yourself

you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service

Sonja

Can someone come out here to tighten the wire from the street to my house? It hangs way too low and is getting in the way of my landscaper's truck. Thank you.

Sonja

Yeah, still waiting on the chat line... Number 13 in the queue, down from number 16 in the last half hour.

Fizz service needs a serious upgrade.