Home internet is off from this morning.

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VIACHESLAV
VIACHESLAV Posts: 4 ✭✭
edited August 2022 in Internet

Plan is paid and

IMG-20220812-WA0001.jpg
IMG-20220812-WA0000.jpg

active,

Please see the pictures.

Please help with this, I need to work

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  • Whizz
    Whizz Posts: 19,191 admin
    Answer ✓
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    Hello VIACHESLAV,

    Sorry to hear about the situation encountered.

    We verified your connection and it`s in good standing as you managed to use the services yesterday and today.

    Please disable the guest network that you enabled, as it slows down the whole network thus slowing the whole throughput of the services ( that can affect how some devices can connect to the Internet ).

    You could also factory reset the modem,  by pressing the small button on the back of the modem ( in the small orifice ), using a sharp object for about 20 seconds until the modem reboots itself.

    You will then need to connect to the default network using the default password on the white label.



    Wait a few minutes after the factory reset and check again if you have a working connection as more details can be found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem



    Check if the Easy connect interface pops-up after the factory reset and if does not try to log to the modem`s interface via 192.168.0.1 from any browser.

    using these :

    • Username: cusadmin


    • Password: the password written on the white label on the back


    Test the connection and check how it performs.

    If by any chance you still have issues, we suggest that you reach us on Live chat, for further investigations.
    Have a good one,
    -Raul :)

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