My friend referred me when there is $50 bonus for each of us, but now I only receive $25

alexand312z
alexand312z Posts: 6 ✭✭
edited August 2022 in Your Fizz Account

Hello Fizz team,

Could you please help me to understand the referral system?

There was a promotion of $50 for both referrer and referee when I activated my Fizz sim last month, but now I got a notification of getting $25 less for next month.

$25 is the normal rate and the $50 is the promotion rate. We activated my card before the promotion ended, but I only got $25 instead of $50.

Is this a bug in the referral system?

Thanks & regards,

Alex

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello alexand312z,
    I am really sorry for the situation encountered,
    I can see that you managed to reach us in private and a colleague has escalated a ticket of this issue.
    As soon as the technical team fixes the issue, you will receive an email from us with all the details.
    You can see the ticket in your Fizz account> Overview.
    Thank you for your understanding!
    Have a good one!
    -Eugen 

Answers

  • Ihssan
    Ihssan Posts: 280 ✭✭

    The house always wins.

    Seriously if your code was used while the promotion 50$ was valide you'll get it just chat with fizz they will correct the amount.

  • Fling
    Fling Posts: 9,194 ✭✭

    Hi Alex


    The $50 reference was valid until July 20, 2022 inclusively, after this date it will be back to $25

    To track the status of your invited friends, and know the amount of the referral bonus you'll receive (or referral bonuses if several of your friends activated their plan using your referral code) :

    1. Go to My Profile in your Fizz account.
    2. Select Referral Bonuses.

     

    You'll see a summary of your referral bonuses, including the amount of each:

    • The amount under Pending corresponds to your referral bonuses that are waiting for your friends’ second payment.   
    • The amount under Total receivedrepresents the bonuses you received.
    • Under Used, you’ll see the amount of your bonuses that were applied to date on your monthly payments.
    • The amount under Balance corresponds to the amount left to apply to your upcoming payments.
    total amount of referral history and status

    Source https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends

    If you Go in your account and you see that the subscription date is After july 20 you referral worth $25.

     

    B7015F68-7325-4167-8060-51476265CC67.jpeg


  • Fling
    Fling Posts: 9,194 ✭✭

    Alex


    Here you are talking to users like you and Fizz never answer question on the forum

    If there is an error you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


    Chatting is the only fast and efficient method because you interact directly with customer service

  • L_2
    L_2 Posts: 1 ✭✭

    Hello,

    Did you also buy the plan before the deadline?

This discussion has been closed.

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