I have a new cell , same sim card , no internet

Darkangel_42
Darkangel_42 Posts: 1 ✭✭
edited August 2022 in My Mobile

I have a new cell , same sim card , no internet

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  • Whizz
    Whizz Posts: 23,503 admin
    Answer ✓

    Hello Darkangel_42,

    Thank you for being part of the community!
    Indeed, if calls and messages work and only the mobile data doesn't (and it works in your previous phone) the issue can be caused by the APN settings.
    In case your new phone is an iPhone, just make sure you have the latest software update and Carrier settings.
    For an Android phone, you can set them following the steps: Settings → Connections → Mobile networks → Access Point Names → APN
    The Fizz APN settings are: 

    • APN: mobile.bm
    • MMSC: http://mms.mobile.bm
    • MMS proxy: mmsproxy.mobile.bm
    • MMS port: 80
    • APN type: default,mms,supl

    You can find more information in this FAQ: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn .From the same FAQ you can directly contact us in our live chat to make some more manipulations with you. Once you are in the link, scroll down a bit and you will see a green bubble in the right bottom corner of the screen. Click on it and the green square with 3 dots is our chat.

    I am counting on your understanding and wish you a great evening,
    -Georgian

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