Got my new connection today but downstream is not working
Facing problem in connection downstream is not working
Answers
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Start with this simple solution that often solves the problem
- Unplug the power cable on your Wi-Fi modem.
- Make sure all the lights on the modem are off once you have unplugged it.
- Wait ten (10) seconds.
- Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.
you can try some of the troubleshooting mentioned in those link
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
At point 3 of the next link Check the status LEDs on your WI-FI modem
This list of the lights of your Wi-Fi modem and the different possible states:
blob:https://forum.fizz.ca/d6472ecb-03b8-4e33-9793-73413b40e7b8https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If you still have the problem contact Fizz support for help
Here's how to contact customer service
In status of our services you click on Check out the services
Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.
Chatting is the only fast and efficient method because you interact directly with customer service.
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still same even the app is not working it’s not connected either
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The wifi settings are on the back of the modem connect any device to the wifi and open a web browser.
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Hello @Kunalmiddha ,
From what we verified on your Fizz account, it looks like you contacted our colleagues on Live chat and a service call was placed so our technicians can check what`s happening with the connection.
We are sorry that you had issues with the services, but we are certain that everything will be resolved after his visit!
Have a wonderful day,
-Raul
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