I can not activate my new SIM card from my account, it seems the link is not working.

Louise20220809

Hi,

I am having trouble trying to activate my SIM card, an error message appears about my selection not being saved. I tried on another device and another browser, still not working. Could you help ?

Thank you

Whizz

Hello Louise20220809,

I can see that you have a mobile plan but the SIM was lost.
If you wish to keep the same number you will need a SIM change for this.
Please reach us via live chat and we will help you after we secure the account. 
Feel free to reach us at any time, we are here 24/7.

Have a lovely day,
-Alex

Fling

Hi Louise

Try this link

https://fizz.ca/en/faq/activate

For some problem whit Fizz it might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

You can try using another browser such as Firefox or internet explorer or a private browser

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service