Manage Plan bugs

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cheruby
cheruby Posts: 4 ✭✭
edited August 2022 in My Mobile

I can't do anything for my mobile plan. There are no options available anymore, and this is after a plan change. This is terrible service for self service. This is happening for the 3rd time in 2-3 months. Chat isn't working and down as well, can't contact anyone like I always do.

Could someone on the Fizz team submit a technical issue for me to fix this?

Best Answer

  • Whizz
    Whizz Posts: 20,650 admin
    Answer ✓
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    Hello @cheruby

    Sorry to hear about the situation! I've just escalated a ticket to the technical team so they can fix it. As soon as we receive any resolution to this ticket, we'll make sure to reach out to you by e-mail.

    As for contacting us on the chat, or any other communication channel, kindly access any FAQ page such as https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan then click on the question mark on the bottom right and select the option you want.

    We remain at your disposal for anything else.

    Have a wonderful day, take care!

    -Ionut


Answers

  • Fling
    Fling Posts: 9,072 ✭✭
    edited August 2022
    Options

    Hi Cheruby


    here you are talking to users like you and Fizz never answer question on the forum

    For some problem whit Fizz it might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

    You can try using another browser such as Firefox or internet explorer or a private browser

    you can contact Fizz costumer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


    Chatting is the only fast and efficient method because you interact directly with customer service

This discussion has been closed.