How do i know when the sim card will be activated?
I went on the site and activated my sim card. I placed it in my phone but nothing happened i have an i phone xs and i did all the latest updates, im not on do not disturb, its been 2 weeks i cant even call or text or receive anything and i tried everything. What's wrong?
Best Answer
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Hello Megstgrmn,
Thank you for being part of the Fizz community!
I verified your account and the activation is completed and commercially, your plan is active and everything should work properly.
If you already restarted the phone, enabled - disabled the airplane mode, please contact us in private to try a few more manipulations with you.
This FAQ will also provide you some more information: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
You can open our live chat directly from the FAQ. After you scroll down a bit, you will see in the right bottom corner of the screen a green bubble with a question mark. Click it and the green square with 3 dots is our chat.
I am counting on your understanding and we will wait for you.
Have a great evening,
-Georgian0
Answers
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Hi Meg
You rebooted your phone ?
After 2 weeks you need to contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
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