How do i know when the sim card will be activated?

Megstgrmn
Megstgrmn Posts: 1 ✭✭
edited August 2022 in My Mobile

I went on the site and activated my sim card. I placed it in my phone but nothing happened i have an i phone xs and i did all the latest updates, im not on do not disturb, its been 2 weeks i cant even call or text or receive anything and i tried everything. What's wrong?

Best Answer

  • Whizz
    Whizz Posts: 18,809 admin
    Answer ✓

    Hello Megstgrmn,

    Thank you for being part of the Fizz community!

    I verified your account and the activation is completed and commercially, your plan is active and everything should work properly. 
    If you already restarted the phone, enabled - disabled the airplane mode, please contact us in private to try a few more manipulations with you.
    This FAQ will also provide you some more information: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    You can open our live chat directly from the FAQ. After you scroll down a bit, you will see in the right bottom corner of the screen a green bubble with a question mark. Click it and the green square with 3 dots is our chat.
    I am counting on your understanding and we will wait for you.

    Have a great evening,
    -Georgian

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