I can't reach support. It just tells me the chat has ended.

jmaman Posts: 1 ✭✭
edited August 2022 in About my account

I've been having a billing issue. I reached support but they never opened the ticket. I tried to reach them again but the chat box tells me the session has ended and offers to close the window.

What can I do?

Best Answer

  • Fling
    Fling Posts: 8,225 ✭✭
    Answer ✓


    For some problem whit Fizz it might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

    You can try using another browser such as Firefox or internet explorer or a private browser


  • Fling
    Fling Posts: 8,225 ✭✭
    edited August 2022

    Hi jmaman

    Contact them again !

    They keep each session in memory so ask they read the last session. Don't be shy to contact Fizz because it's you who have a problem whit them

    contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

    Chatting is the only fast and efficient method because you interact directly with customer service

  • Whizz
    Whizz Posts: 17,911 admin

    Hello jmaman,

    Thank you for being part of the Fizz community!
    As Fling  said, please try clearing the cookies and caches of the browsers you use. Some of them can block features on the Fizz site.
    You can also open an incognito page, as the chat is working at the moment.
    We will wait for you there to verify everything related to the billing issue.
    I am counting on your understanding and wish you a great evening,


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