I already returned my modem, but I received an email telling it didn’t arrive yet. What can I do?

Ithry18
Ithry18 Posts: 1 ✭✭
edited August 2022 in Internet

Is there someone I can speak to to make sure I don’t get charged for a modem I already sent back?

Best Answer

  • Whizz
    Whizz Posts: 23,976 admin
    Answer ✓

    Hello Ithry18,

    Thank you for being part of the Fizz family!
    As for your situation, please contact us in private with the tracking number and we will make further verifications to make sure it will be received in time and you won't be charged.
    You can contact directly from this FAQ: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem .Once you are in it, scroll down a bit and you will see in the right bottom corner a green bubble with a question mark. Click it and there are all the wait to contact us (the green square with 3 dots is our live chat).
    We will wait for you there,

    Have a good one,
    -Georgian

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