New sim card VoLTE

Hector C. #34057
Hector C. #34057 Posts: 1 ✭✭
edited August 2022 in My Mobile

I received a mail asking me to order a new sim card, however when I click in the link and enter my fizz session, a message saying that I’m not eligible for a new card appears in my screen. What should I do?

Best Answer

  • Whizz
    Whizz Posts: 23,050 admin
    Answer ✓

    Hello Hector C. #34057 

    Thank you for being a part of the Fizz Family!
    I am sorry to hear about this situation.
    I just opened a ticked for our technical team in order to fix the issue.
    You can see the progress on it by going in your Fizz account at: My settings -> My tickets.
    Also, in the moment when we will have the resolution from them, we will inform you via email.
    I am counting on your understanding and I wish you a great day,

    -Georgian

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