Already return the modem

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canyu
canyu Posts: 1 ✭✭
edited August 2022 in Internet

Hi there, I already returned my modem before the service ending date. But I received the messages said you didn’t receive it. Unfortunately, I lost the receipt from Canada post. Is there any other method to track it?

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  • Whizz
    Whizz Posts: 19,150 admin
    Answer ✓
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    Hello canyu,

    Thank you for being a part of the Fizz Community!

    I verified your account and saw that you contacted us earlier on Facebook.
    A colleague just opened a ticket for our technical team, to complete the modem return since we verified and it is received.
    You will be able to verify the progress of the ticket by going in your Fizz account at: My settings -> My tickets. As well, once the ticket will be resolved, we will inform you via email and the notifications to return the modem will stop.
    I am counting on your understanding and I wish you a good one,
    Take care,

    -Georgian

Answers

  • J_L_79471_ref_F77OI
    J_L_79471_ref_F77OI Posts: 128 ✭✭
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    Hello, the forum is other users trying to help, for your problem, you should contact Fizz directly:

    CHAT

    Go on this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

    FACEBOOK

    Your can also send a message by facebook

    https://facebook.com/fizzca and click send a message (this is a bit slower)

    FORM

    You can also fill a contact form

    From the panel My Profile -> Contact Form (the subject are limited)

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