Internet down. New plan change due in 3 days

Tristan S. #3138

My internet is down. I have a internet plan change in effect for three days from now. Could this effect my internet being down?

I really need it up and running for work purposes.

Fling

Hi Tristan

Start with this simple solution that often solves the problem

1. Unplug the power cable on your Wi-Fi modem.
2. Make sure all the lights on the modem are off once you have unplugged it.
3. Wait ten (10) seconds.
4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.

you can try some of the troubleshooting mentioned in those link

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service

Whizz

Hello Tristan S. #3138,

Thank you for being a part of the Fizz community!
I have verified your plan. At the moment there is a maintenance started in your area, today at 11:51AM.
For not there isn't an estimated time for the closure, however you can directly contact us to verify from time to time the progress, following the steps from this link: https://fizz.ca/en/support
You have our apologies for the situation, however rest assured that the works are done in order to improve the services overall.

I am counting on your understanding and I wish you a good night,
-Georgian