Change plan

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Jin
Jin Posts: 1 ✭✭
edited August 2022 in My Mobile

Hello,

I changed my plan last month (to include international calls) and received a confirmation that stated it would come into effect at the next billing cycle - 6 August 2022. It has not. I modified plan tp apply the same changes again today- 8th August 2022. I received the same message, that it would come into effect from 6 August 2022. but there has been no change in my account or transaction.

Best Answer

  • Whizz
    Whizz Posts: 20,703 admin
    Answer ✓
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    Hello Jin,
    I am sorry for the situation encountered,
    In your Fizz account, there is no plan change order that we could see in our tools.
    The only plan change that appears is the one you made today.
    We have already sent you an email with this information also.  
    You can see more details about the plan change process here: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
    And the plan change policy is here: https://fizz.ca/en/plan-change-policy
    Thank you for your understanding!
    Have a great day!
    -Eugen
     

Answers

  • Emporium
    Emporium Posts: 2,305 ✭✭
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    Hi Jin,

    Sorry to hear things did not work smoothly as expected. Unfortunately, here were are all just end users like yourself. You would be better off to contact Fizz customer server group.

    Fizz Customer service agents are only available online. Here we are all end users like you.

    • Sign into your account
    • Follow the link on this page:  https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    • Go to bottom of page and Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact


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