Open ticket since July 22th for internet problem - still no technician

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Mathieu82
Mathieu82 Posts: 4 ✭✭
edited August 2022 in Internet

Open ticket since July 22th for internet problem - still no technician 

I have to restart modem one time a day now.

I work in customer service for 16 years in IT . That's unacceptable.

You did one small follow-up the day after that you would work REALLY hard to find a solution.

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  • Whizz
    Whizz Posts: 19,101 admin
    Answer ✓
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    Hello Mathieu82,

    I am sorry to hear about this.
    I can see that we contacted you 17 days ago via ticket #181478 asking for your availability to set a service call but you did not reply.
    Please reply to that ticket or reach us via lice chat to set the appointment.
    Feel free to reach us at any time, we are here 24/7.

    Have a good one,
    -Alex

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