We are not able to open recovery e mail
In case you no longer have access to your e-mail address, or you're encountering an issue with the password reset link, kindly contact us on our live chat so we can assist you directly with this.To contact us on our live chat, access any FAQ page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, then click on the question mark on the bottom right and select chat.We'll be more than glad to help you with this.We remain at your disposal, keep us updated!Have a good one!-Ionut
For some problem whit Fizz it might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.
You can try using another browser such as Firefox or internet explorer or a private browser
If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
in these circumstances, you should contact Fizz’s support team directly for advice but also for specific answers to correct this situation. Here is the procedure to follow in order to be able to contact the service. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
Does this account have any active plans on it? If this is a new account with no activity, you can simply use a new email to create a new account.
On the other hand, if you need to recover the Fizz account...
If your account is locked and attempts to reset your password are not working, contact us. We’ll look into the matter together and settle on the next steps.
source - https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
They will surely be able to help you.
-Whatsapp : (438) 393-5814