My friend account is blocked

dp_271

Account is blocked, we try to open it, but we can’t, because to recover passwords, needs e mail should work, but our email account is not working, so how do we unblocked our account

Dapfizzer

@dp_271

Hi,

to resolve this situation, you'll need to resolve the one related to your email service first and then you can reset your password for the Fizz account in question, as mentioned above, if necessary.

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2634902/my-friend-account-is-blocked

Hi

If your account is locked and attempts to reset your password are not working, contact us. We’ll look into the matter together and settle on the next steps.

source - https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Fling

Hi

For some problem whit Fizz it might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

You can try using another browser such as Firefox or internet explorer or a private browser

Whizz

Hello @dp_271

In case you no longer have access to your e-mail address, kindly contact us on our live chat so we can assist you directly with this.

To contact us on our live chat, access any FAQ page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, then click on the question mark on the bottom right and select chat.

We'll be more than glad to help you with this.

We remain at your disposal, keep us updated!

Have a good one!

-Ionut