SIM new, your system don't want to activate wit the old number.

Collins
Collins Posts: 2
edited August 4 in My Mobile

I pay for the internet but I don't have it .

You send me new one SIM card to replace the bed old one.

But I want to keep my original first no.

And your system don't accept that. 

Best Answer

  • Whizz
    Whizz Posts: 14,334
    Answer ✓

    Hello @Collins

    Only Fizz customer representatives can activate a new Sim card for a current plan (if the previous one was broken, of course). In case you were referring to a VoLTE Sim card that's currently being sent to the members with an active plan, you'll have the necessary details written on the package and the details should help you activate it.

    It's best that you reach out to us directly on our live chat, and you can follow Dapfizzer's steps on how to do it.

    As for the internet you've paid for, please make sure to mention it during the chat conversation so we can assist you with that as well.

    Have a nice day, take care!

    -Ionut

Answers

  • Deh
    Deh Referal code DWI11Posts: 495

    When you want a new phone line with Fizz you'll have to get a new SIM card or else it wont work

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @Collins


    Hi collins,

    after you have aquired your SIM card, please communicate with us via the chat bubble, to finalize the activation of your SIM card by following this link: Activate your new SIM card

    Source: https://fizz.ca/en/faq/found-mobile#4

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185
    edited August 3

    @Collins


    However, If your unable to activate your new SIM card in replacement of the old one to keep the same phone number, despite these advice, here's how to contact Fizz’s support team directly to inquire about that issue. They will be able to do some further investigation to correct this situation as well as provide you precise answers to correct it. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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