Hi i cannot do and receive any calls, help please

Mathieu L. 51110
Mathieu L. 51110 Posts: 2 ✭✭
edited August 2022 in My Mobile

Hi i cannot do and receive any call, please help?

Best Answer

  • Whizz
    Whizz Posts: 23,050 admin
    Answer ✓

    Hello Mathieu L. 51110!

    Sorry to hear about the situation you've encountered!

    As a general rule, when you meet this kind of issue, you should follow every step of our FAQ page at: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why. If the situation persists, it's best to reach out to us directly on our private communication channels. I can see that you've already done it, and there's been a ticket created for you.

    As soon as that ticket has a resolution, we'll make sure to reach out to you by e-mail.

    Should you need anything else, we remain at your disposal.

    Have a wonderful day, take care!

    -Ionut

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Mathieu L. 51110


    Hi Mathieu,

    please first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.

    Also, activate and deactivate a few moments later the airplane mode of the device in question and you can test the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone 


    Make sure your phone is configured to automatically select the Fizz mobile network.

    IMPORTANT: Before starting this process, make sure the SIM card is inserted in your device. Otherwise, the Mobile networks menu will not be visible.

    The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz


    Reset your phone’s network settings

    IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.

    The steps to follow to reset your network settings will vary depending on the type of device. Here are two examples:

    Android: Settings → General management → Reset → Reset network settings

    iPhone: Settings → General → Reset → Reset network settings

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Mathieu L. 51110


    However, if the problem still persist despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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