SIM card POS charged me but didn’t give a SIM card

parabx
parabx Posts: 2
edited August 4 in My Mobile

So I’m already a customer on fizz and decided to buy a chip for my girlfriend. I went to the closest POS where they have the green machines, paid the amount for the SIM card but nothing was delivered. There is no number to call, nothing on the support pages. What should I do?

Best Answer

  • Whizz
    Whizz Posts: 14,334
    Answer ✓

    Hello, parabx! 

    Sorry to hear about the situation you've encountered!

    I notice that you've already reached out to us in private, and the situation has been resolved. It's best to contact Fizz directly for these kinds of situations, as we'll be able to solve them in a quicker manner. We have multiple communication channels such as live chat, Facebook Messenger, WhatsApp, and many more.

    Should you need anything else, we remain at your disposal.

    Have a wonderful day, take care!

    -Ionut 


Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @parabx


    Hi,

    you can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

    Go to shipping number to track your delivery on the courrier service website


    *The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.


    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @parabx


    If the delivery of your SIM card is flagged as delivered but you haven’t received it:

    1. Log into your account and go to My profile .
    2. Click on Order history See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours


    Here's how to directly contact the customer service to resolve this issue.

    You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • parabx
    parabx Posts: 2

    Thanks for the replies but I didn’t order the sim card from the website; I went directly to the green machines where you can buy the sim card right away. So there is no order tracking, they don’t even give you a receipt

  • Mordom
    Mordom Posts: 7

    If you have no receipt it might be hard to get a refund from Fizz. You should check with the vending machine location to see if they have any info or if they can attest you did the transaction. In any case, you should check in with Fizz customer service via: https://fizz.ca/en/faq/status-services and scroll down until you see the green bubble, or Facebook/Messenger: https://facebook.com/fizzca Twitter : https://mobile.twitter.com/fizz_ca Whatsapp : (438) 393-5814

  • kkkkk
    kkkkk Posts: 2

    recommend consulting with the customer service, they’re really helpful!

This discussion has been closed.