Why I have 18,12$ in my facture in add

antoine A. #4769
antoine A. #4769 Posts: 1 ✭✭
edited August 2022 in Your Fizz Account

Why I have 18,12$ add in my month

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Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @antoine A. #4769


    Hi Antoine,

    you can view all transactions made from your Fizz account, under: My plan, then Transaction History .

    Source: https://fizz.ca/transaction-history

    However, after verification, you find an irregularity in the history of your transactions, or on the amounts taken from your method of payment, you'll have to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 23,451 admin

    Hello antoine A. #4769,

    Thank you for reaching us.
    I can see that you already contacted our support team and they informed you of what happened.
    Do not hesitate to reach us again if you ever need our assistance. 

    Have a lovely day,
    -Alex

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