I cannot complete payement

mandalawine
mandalawine Posts: 1 ✭✭
edited August 2022 in My Mobile

When i want to complete my payement to activate my sim card, i got a message saying that i have reached the maximum number of tries, with a link to a 404 page https://fizz.ca/fr/faq/what-payment-methods-can-i-us

Best Answer

  • Whizz
    Whizz Posts: 23,502 admin
    Answer ✓

    Hello mandalawine,

    I am sorry to hear about this situation.
    I have made a limit reset, you can try again.
    Please make sure you are using a Canadian Mastercard or Visa that accepts recurrent payments: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    If you still encounter any difficulties please reach our support team.

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @mandalawine


    Hi,

    in these circumstances, you'll have to contact Fizz’s support team directly to correct this situation. Here is the procedure to follow in order to be able to contact the service. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Jess_i88b6
    Jess_i88b6 Posts: 14,005 ✭✭
    edited August 2022

    Hi @mandalawine

    The page that you linked it is the FAQ's page

    Salut


    Here are the steps to update a payment method and it's IMPORTANT to associate it with your plans:

    1. In your Fizz account, go to My Profile.

    2. Click Payment Methods.

    3. Click Add payment method to add your new payment method.

    4. Now go to My packages.

    5. For each of your plans, click on Manage my plan → payment method → associate the new payment method.

    6. Then select the obsolete payment method and click Delete.

    7. After updating the payment method with the new card, look for the "Make payment now" button. Click it to make a manual payment and your service will be restored within 2 hours.

    Some guide https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information and https://fizz.ca/en/faq/how-do-i-fix-payment-issue

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