Cannot change coverage - "adjust your plan" button disappeared

aenzenh
aenzenh Posts: 1
edited July 30 in My Mobile

Hi,

I'm trying to change my coverage (precedure explained here https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan#:~:text=To%20change%20your%20plan%3A,(international%20calls%20and%20voicemail )

For some reason the "adjust your plan" button has disappeared from the menu options

Did anyone of you ever have the same problem? Note that my billing cycle will only end in 10 days.

Is there any limit on how often the user is able to change their coverage? I am a client since April and have changed it every month so far. Is it possible that I am now blocked from doing so?

Thanks for your help!

Best Answer

  • Fling
    Fling ⭐ :REFERRAL CODE: ⭐ OKWPW ⭐ :CODE RÉFÉRENCE: ⭐Posts: 6,002
    edited July 30 Answer ✓

    Hi Aenzenh


    For some problem whit Fizz it might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

    You can try using another browser such as Firefox or internet explorer or a private browser 


    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


    Chatting is the only fast and efficient method because you interact directly with customer service

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @aenzenh


    Hi,

    since Fizz change policy is not involved in this particular case, you should contact Fizz’s support team directly to inquire about this situation. They will be able to do some further investigation to correct it. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 14,334

    Hello aenzenh,

    I am sorry to hear about this.
    I can see that you already contacted our support and a ticket was escalated. 
    You will be able to see the progress from My settings > my tickets.
    As soon as we have any updates we will contact you right away via e-mail.

    Have a lovely day,
    -Alex

This discussion has been closed.