I bought a 1g add on today. The data was never added and now I see it as if I used it all today.

B-t

I bought a 1g add on today. The data was never added and now I see it as if I used it all today. I was charged for it on my card today. Can I please receive it asap?

Whizz

Hello B-t.

I am sorry to hear about this.
I can see that you have received the 1 Gb add-on and already used it.
You can verify this as well from My plans > usage > see details.
If you have further questions please feel free to reach our support team.

Have a lovely day,
-Alex

Fling

Hi

Here you are talking to users like you and Fizz Nevers answer question on the forum

you can contact Fizz customer service to know what happening whit your data by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service