My phone number is not transferred after 3 hours

Divecat_1

I checked and Videotron has not received a request to transfer my number. I am travelling and need my phone in case of roadside emergencies 514-***-**** is my number

please help

Whizz

Hello Divecat_1,

I am sorry to hear about this.
I can see that you already contacted our support and a ticket was escalated.  
You will be able to see the progress from My settings > my tickets.
As soon as we have any updates we will contact you right away via e-mail.

Have a lovely day,
-Alex

Fling

Hi Divecat

Here you talk to users like you and customer service dosen't answer your question on the forum.

You should not show your phone number on the forum. Fizz has 100,000 costumer and now they have your number

You can contact Fizz customer service for your problem by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service