My phone number is not transferred after 3 hours

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Divecat_1
Divecat_1 Posts: 1 ✭✭
edited July 2022 in My Mobile

I checked and Videotron has not received a request to transfer my number. I am travelling and need my phone in case of roadside emergencies 514-***-**** is my number

please help

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  • Whizz
    Whizz Posts: 20,650 admin
    Answer ✓
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    Hello Divecat_1,

    I am sorry to hear about this.
    I can see that you already contacted our support and a ticket was escalated.  
    You will be able to see the progress from My settings > my tickets.
    As soon as we have any updates we will contact you right away via e-mail.

    Have a lovely day,
    -Alex

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