2 1/2 days since payment.

Theo2424
Theo2424 Posts: 2 ✭✭
edited July 2022 in Internet

Hi I made a post yesterday asking for help because i’ve been waiting for 2 and a half days for my internet to be restored. Its extremely frustrating to see that a simple payment rerouting and the reactivation of a single unit is that hard and takes over 50 hours when its advertised that its only 12 MAXIMUM. Support doesn’t answer as well.

Best Answer

  • Whizz
    Whizz Posts: 18,002 admin
    Answer ✓

    Hello Theo2424,

    I am sorry to hear about this situation.
    I can see that you reached our support and a ticket was escalated.
    You can see the progress from My settings > my tickets.
    As soon as we have any updates we will contact you right away via e-mail.

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Theo2424


    Hi,

    here we are only users just like you and unfortunately we can only advise you on the forum to consult the communications that the service will send you, or to recontact Fizz’s support team directly again to inquire about any progress regarding your open tickets, so that the dedicated team can correct this situation. Here is the procedure to follow in order to contact the service again. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

This discussion has been closed.