Pending reactivation taking longer than intended

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Theo2424
Theo2424 Posts: 2 ✭✭
edited July 2022 in Internet

Hi,

It’s written on my account that the reactivation of my internet will take ~12 hours maximum and it has been 12 hours since the payment has been made. Why is it not working?

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Theo2424


    Hi,

    can you please unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it. You can also test some of the troubleshooting mentioned in the following FAQ: 


    However, if, despite this advice, the problem persists, you should contact Fizz’s support team directly to inquire about that situation. They will be able to do some further investigation to provide you advice as well as precise answers to correct it. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Whizz
    Whizz Posts: 19,159 admin
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    Hi Theo2424,

    Thank you for opening the post.
    After the verifications I've noticed that you followed the advised of Dapfizzer  and contacted us in private. My colleague created a ticket for you and sent it to our technical team.
    You can verify the status of the ticket from your Fizz account by going to: My settings -> My tickets. Also, in the moment we received the confirmation from them that everything is fixed we will inform you via email as well.
    Thank you for your kind understanding and whenever you need help or simply having a questions, please contact us. You can find in this link all the available ways to do so: https://fizz.ca/en/support

    Have a good night,
    -Georgian

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