Home internet

Zouheir Posts: 1 ✭✭
edited July 2022 in Internet

My Home internet is off since this morning even if my payment is well done, can i know why?

Best Answer


  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭


    Here's a list of the lights of your Wi-Fi modem and the different possible states:

    IMPORTANT: If all Wi-Fi modem LEDs are off, it may be a simple power supply issue.

    Make sure the power cable is securely connected at both ends.

    If it is plugged in using an extension cord, remove it completely. The same advice applies if the modem’s power cable is plugged into a multi-outlet.

    Source: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

  • Whizz
    Whizz Posts: 18,002 admin

    Hi Zouheir,

     Thank you for opening the post.
    If you already restarted the modem and made sure the cables are well inserted and undamaged as Dapfizzer said, my advise is to contact us in private for further verifications in order to resolve everything as fast as possible.

    You can contact us from this link: https://fizz.ca/en/support
    Thank you for your understanding.

    Have a good one,

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