Unable to see "Change SIM card" link under Manage Plan

PSax

I received my new Volte SIM card but do not have the "Change SIM card" link under My Plan/Manage Plan. Anybody else have this issue?

Dapfizzer

@PSax

Hi,

in this particular case you should contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Ihssan

Try this Copy past the link in your browser

https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan/manage/simcard-change?

Whizz

Hi PSax,

 Thank you for opening the post.
After the verifications, I've noticed that you contacted us in private and a colleague opened a ticket for our technical team. You can verify it's status from your Fizz account from: My settings -> My tickets. Also, you will be informed by us via email once it will be resolved.
Do not hesitate to contact us in private for more information, you can find all the ways to do so in this link: https://fizz.ca/en/support
Thank you for your kind understanding,

Have a good one,
-Georgian