Unable to see "Change SIM card" link under Manage Plan

PSax Posts: 1 ✭✭
edited July 2022 in My Mobile

I received my new Volte SIM card but do not have the "Change SIM card" link under My Plan/Manage Plan. Anybody else have this issue?

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓



    in this particular case you should contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


  • Ihssan
    Ihssan Posts: 280 ✭✭
    edited July 2022
  • Whizz
    Whizz Posts: 20,650 admin

    Hi PSax,

     Thank you for opening the post.
    After the verifications, I've noticed that you contacted us in private and a colleague opened a ticket for our technical team. You can verify it's status from your Fizz account from: My settings -> My tickets. Also, you will be informed by us via email once it will be resolved.
    Do not hesitate to contact us in private for more information, you can find all the ways to do so in this link: https://fizz.ca/en/support
    Thank you for your kind understanding,

    Have a good one,

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