New sim card already activated on another account
Hey! So I tried to activate my new Volte sim card I just received and after trying to activate it I get a message saying it’s already used by another user. My theory is that I was not properly logged in my account whenever I activated it and now it just doesn’t work. Any of you had a similar problem?
Best Answer
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Hi,
in this particular case, you shoul contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation as well as provide you precise answers to correct it. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Hi Alex,
Thank you for opening this post.
Following the verifications, I see that you ordered the VoLTE free SIM, however I don't see any change SIM order completed in our tools.
Due to this, I invite you in private in order to make further verifications and change the SIM.
You can contact us from this link: https://fizz.ca/en/support
Thank you for your kind understanding.
Have a great one,
-Georgian0
