Adjust plan missing
Best Answer
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Hello Jaya
We are sorry to hear about this issue.
I just checked your account and I could see that the button to change your plan does not appear.I have escalated the situation to our dedicated team who will do their best to resolve the situation. You can follow the progress of your ticket from your account - My Settings - My Tickets.
You will also be notified when the issue is resolved directly to your email address associated with your Fizz account.
Have a nice day,
Alexandra
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Answers
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Hi
Any change to your plan must be done by you (the member) on your account on fizz.ca.
Important: A freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your plan.
Important: Any change to your plan must therefore be submitted 108 hours (4.5 days) before the end of your payment cycle to come into effect at the beginning of your next payment cycle. Not respecting this delay means changing your plan will be impossible and you will have to wait for the next payment cycle.
source - https://fizz.ca/en/plan-change-policy
If there is any unexplained issue, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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