No access after moving

Poulping
Poulping Posts: 2 ✭✭
edited July 2022 in Internet

Hello, a technician came and installed the modem. They told me everything is ok. We can see the WiFi signal, but don't have access.

He told us to contact fizz to get a "working profile", as this is not automated.


Can someone help please?


Thanks!

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @Poulping


    Hi,

    if this situation is due to a pending activation service, that you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.

    Here's a list of the lights of your Wi-Fi modem and the different possible states:


    However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.


    If the problem persists despite the possible corrections proposed, you'll have to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Poulping
    Poulping Posts: 2 ✭✭

    Thank you for the quick and thorough answer!

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Poulping


    You're welcome! : )

  • Whizz
    Whizz Posts: 18,800 admin

    Hello Poulping 

    I just checked your account and found that the service was refreshed on 15/07 by our colleagues. Can you now test the services please?

    Let us know the result.

    Have a nice day,

    Alexandra

This discussion has been closed.