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casper
casper Posts: 1 ✭✭
edited July 2022 in Internet

Hi, a technician set up my modem after I moved, but the arrows on it are continuously blinking. He said this might happen because it's a common problem for movers. My plan is activated. I tried restarting it with the power cable and I did a factory reset afterwards. Nothing works and I am connected without internet.

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  • Whizz
    Whizz Posts: 19,287 admin
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    Hello casper 

    I just checked your account and found that the service was refreshed on 14/07 by our colleagues. Can you now test the services please? :D

    Let us know the result.

    Have a nice day,

    Alexandra

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  • Doomdrou
    Doomdrou Posts: 725 ✭✭
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    Did you contact customer service? When did the technician come? Unfortunately, it may take a few days to activate the service through cable lines as you moved.

    You can join customer service here: https://fizz.ca/en/support

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