Activation pending for 2 days now

Jae

My activation is pending for 2 days now. I didn't get a transfer text yet. I have contacted my current carrier and they did not receive a transfer request from Fizz. I have an open ticket, but no update for more than 24 hours so far. Is it possible to know what is taking so long.

Whizz

Hello Jae,

I am sorry to hear about this situation. 
I can see that you contacted our support team and the ticket was escalated.  
You will be able to see the progress from My settings > my tickets.
As soon as we have any updates we will contact you right away via e-mail.

Have a lovely day,
-Alex

Dapfizzer

@Jae

Hi,

here we are only users just like you and unfortunately we can only advise you on the forum to recontact Fizz’s support team directly again to inquire about any progress regarding your open tickets, so that the dedicated team can correct this situation. Here is the procedure to follow in order to contact the service again. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814