Why am I not receiving texts from my boss?

5147129288 Posts: 1 ✭✭
edited July 2022 in My Mobile

For the longest time I am unable to receive texts from my boss. Everyone else I get. This is causing me big problems.......

Best Answer

  • Whizz
    Whizz Posts: 20,703 admin
    Answer ✓

    Hello 5147129288,

    I am sorry to hear about this situation.
    Please make sure that you did not block that number by mistake. 
    I recommend testing the SIM using a different phone to see if this persists. 
    Here you can find more troubleshooting you can try: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
    If this still persists please reach our support team directly.

    Have a lovely day,


  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭



    in this particular case, since it's the only phone number that seems to be problematic in terms of receiving its text messages, you should contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭


    P.S: I would hope that’s not your real phone number, 'cuz we’re here on a public forum and everybody can see that information....

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