No service

qqqzzz

Hello, I have just activated my fizz card when I was in Toronto two days ago. And now I’m in montreal, but I still don’t have service after restarting.

Whizz

Hello Shuyauli,

I am sorry to hear about this situation. 
I can see that your plan is active and in good standing. 
Please make sure that you are using a network unlocked device.
If possible, please test using a different phone as well. 
I would also recommend trying to connect to a Fizz network manually. 
If by any chance it's still not working please reach our support team directly: https://fizz.ca/en/support#gsc.tab=0

Have a lovely day,
-Alex

Mataze

Hi @Shuyauli,

Is your plan cover Canada ?

Did you try to remove the SIM card and put it back ? Does it work on another phone ?

Here's how to try to reset the network :

·        Android: Paramètres → Gestion globale → Réinitialiser → Réinitialisation des paramètres du réseau

·        iPhone: Réglages → Général → Réinitialiser → Réinitialiser les réglages réseau

Source : https://fizz.ca/en/faq/browsing-the-internet-is-very-slow-on-my-mobile-phone-how-do-i-fix-it