How to get a ticket worked prioritized? Waiting since June 17 to request a move!
Although my condo neighbor has Fizz internet, my address is not recognized by Fizz and I cannot get them to move my Internet connection to my new home.
Fizz has opened a ticket but nothing is happening. I am now in my new condo without internet since July 7. Help, can someone tell me how to quickly escalate so that a technician can come and connect me? In the meantime I am using up all my Fizz data on my phone.... :(
Thanks for helping...
Best Answer
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Hello Sprint,
Thank you for reaching us.
I can see that my colleague already escalated this but a situation like this can take more time than usual.
I can assure you we are still verifying this and as soon as we have any updates we will contact you right away via email.
I apologize for the delay.
Have a lovely day,
-Alex0
Answers
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Hi
Only Fizz customer service can help to prioritize your issue and ticket.
By the way, do you know the reason your service cannot be moved? If the previous occupant was already a Fizz subscriber, you may have to wait until their modem has been returned to Fizz. In this case, it means you already have existing coaxial cable at your place. Did you already try plugging in your modem at your new place? You may be pleasantly surprised to find that the internet is already working. Even so, this would be a temporary solution and you must still set the moving appointment with Fizz.
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