2 month paying for new internet plan and not yet applied

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technopol
technopol Posts: 2 ✭✭
edited July 2022 in Internet

I upgraded from 10/1 Mbps to 60/10 Mbps two full months ago (with changes in billing to prove it) and I still have 11.2/1.5 Mbps. Not cool! What's wrong?

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  • Whizz
    Whizz Posts: 19,287 admin
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    Hello technopol,

    Thank you for reaching us.
    I am sorry to hear about this situation.
    It seems that your new speed was indeed not applied.
    I have manually corrected this situation. 
    Please restart the modem by unplugging the power cord for 15 seconds so that the changes I made can be applied.
    If by any chance you still encounter any difficulties please reach our support team directly: https://fizz.ca/en/support


    Have a good one,
    -Alex

Answers

  • technopol
    technopol Posts: 2 ✭✭
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    I meant from 15/10 to 60/10

  • Ihssan
    Ihssan Posts: 279 ✭✭
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    Restart your modem and test again if you still have the same speed chat with fizz.

  • StefanM
    StefanM Posts: 1,453 ✭✭
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    I would suggest the same, restart the modem completely (or do a reset). If it doesn't work, contact Fizz support. Maybe there is something wrong with the connection.

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