my SIM cart does not work anymore

abderahmen

hello , my sim cart does not work anymore ,i tried everything :/

Whizz

Hello abderahmen,
I am sorry to hear about that,
I kindly invite you to contact us in private in order to verify the situation in dept. 
Your plan is active and everything is looking good on our end.
You can do that from this FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
Find the "?" bubble > click on it and choose the contact way you want.
Furthermore, you can try to restart your phone.
Also, manually select the FIZZ network.

You can try some troubleshooting steps from this FAQ: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

Thank you for your understanding!
Have a good one!
-Eugen

Emporium

Order a new SIM card for $10 and use it to replace your old SIM card

 To replace your SIM card:

1. Order a new SIM card. Log into your account to order a new SIM card (My plans > Manage > Change SIM card). A new SIM card will be delivered in the following days, depending on the chosen delivery method.
2. Reactivate your Fizz plan on your new SIM card. When you have your new SIM card, it’s time to cancel your old SIM card. Log into your account to change your SIM card (My plans > Manage > Change SIM card).

You could also try to contact customer service and see if they are willing to sent you a free replacement card, since it is defective.

Fizz Customer service agents are only available online. Here we are all end users like you.

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Go to bottom of page and Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

Other means of contact

• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/

DLB

It's probably related to the Rogers outage. Videotron / Fizz have a partnership with Rogers and share their networks.