The "Adjust plan" link has dissappeared from the Manage Plan page.

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ricardor
ricardor Posts: 1 ✭✭
edited July 2022 in My Mobile

Hi,

I have 2 lines/plans and one of them (the oldest one), when I go to its Manage Plan page the "Adjust plan" link is not there. It's not related to the billing cycle dates; I've been checking for 3 weeks now in hopes that it shows up but nothing so far.

Screen Shot 2022-07-07 at 2.14.08 PM.png

How can I get it back?

Best Answer

  • Whizz
    Whizz Posts: 19,216 admin
    Answer ✓
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    Hello ricardor,
    I am sorry for the situation encountered,
    I have verified your account and I can see that the button is not there.
    I escalated a ticket to our technical team to fix it.
    You can see the ticket in your account> Overview section
    As soon as we have news, we will contact you via email.
    Thank you for your understanding!
    Have a great day!
    -Eugen

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