Phone data

TiberiusGracchus
TiberiusGracchus Posts: 2 ✭✭
edited July 2022 in My Mobile

Hi,

I can't access internet on my mobile phone. I've checked and I still have data. It just stopped working during the night it seems.

I've rebooted and checked everything.

I saw some people had the same issue, I think there might be a problem on your side !

Comments

  • Linux
    Linux Posts: 22 ✭✭

    Hello,

    This is definitely a Fizz issue... It seems to be affecting a lot of people and in particular those who have bought a travel add-on.

  • Whizz
    Whizz Posts: 22,963 admin

    Hello TiberiusGracchus,
    I am sorry for the situation encountered,
    Thank you for your patience, we are receiving a high volume of contacts at the moment, earlier today, we identified an issue with our mobile service. Some members cannot make/receive calls or send/receive texts or use mobile data.
    Here you can see this information: https://fizz.ca/en/faq/status-services

    Service has now been completely re-established. Your phone should automatically reconnect to the network within the next few minutes. Our contact volume remains very high.
    Thank you for your patience and understanding.
    Again, Fizz apologizes for the inconvenience this may have caused you.
    -Eugen

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