Problem with phone after visiting US.
I visited US a week ago and bought 2 addons. I used half of the data from addon.
Right now my phone is blocked and I got a message from Fizz:
Action required: Your current plan did not allow you to complete this call. Please buy an addon (and a link that follows to "Not found page").
I have phone call unlimited canada plan. Now I'm blocked. Any help?
Best Answer
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Fizz knows about the issue and is working to restore service - https://fizz.ca/en/faq/status-services
Status of our services
July 7 2022 11 h - We are noticing a much higher than normal volume of contacts. In part, due to the moving season. As well, we identified an issue with our mobile service. Some members cannot make/receive calls or send/receive texts or use mobile data. Our team is working to address the situation. Fizz apologizes for the inconvenience this may be causing you.
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Answers
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Hi
Under normal situations, have you tried restarting your phone?
Which phone model are you using? Make sure your phone software is up to date and your phone must be compatible with Fizz network - https://fizz.ca/en/faq/compatible-devices.
To use mobile data, make sure that the APN settings on your phone are correct - https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If you are outside of Quebec/Ottawa, make sure to enable the roaming option on your phone.
If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hello LU_2,
I am sorry for the situation encountered,
I have verified your account and I can see that you managed to get help from our customer services team.
I kindly advise you to reply to the discussion so you can get help.
Also, the situation that you encountered is related to an outage that happened today and it is now fixed.
You can always verify this link for this kind of situation: https://fizz.ca/en/faq/status-services
Furthermore, the users that reply to you here are not Fizz employees and they can help you to a certain point.
Here you can learn more: https://fizz.ca/en/community-user-guidelines
Thank you for your understanding!
Have a great day!
-Eugen0
