The technician did not show up. No calls. No follow up ?
I had an appointment yesterday for moving so I changed place and need activation at my new place. I stayed home all day waiting for the technician, no one showed up, not even a call to follow up how is that possible ?
1) Will you reimburse me the use of my mobile data that I need to use for work. I am working from home. What is the procedure for reimbursement ?
2) What can I do to finally get a technician to come install it ? (I can install it myself but for activation we need a technician to come. Don't know why because I already have all cables and modem from my last place...). What is the booking a technician for a time period concept for , if at the end the technician does not show up ?
Best Answer
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For any questions about that situation you can also directly contact Fizz’s customer service team for precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Hi,
maybe the technician was unable to fulfill is engagements due to the previous installation which would have taken longer than expected. Sorry but you'll have to reschedule a new appointment...
You can reschedule another appointment yourself from the account by going to My plans → Manage my plan → Appointments. Once 24 hours have passed since the appointment's due date, the Reschedule button will appear there. You can then choose a new date and time that works best for you
P.S: Once 24-hours have elapsed since the due date of the appointment, the «Reschedule» button will appear.
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
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Really Poor management wow. I think I asked 2 questions? The first one about the reimbursement so no answers ??
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You’re talking to users like yourself, not Fizz's support team, when you’re here on the community hub...
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Hello Eagle_Flying,
I am sorry for the situation encountered,
I have verified your account and I can see that you managed to get help from the customer service team.
Also, you received an answer from a user like yourself for this matter, so you do not have to be rude about it.
If you need help with this situation, you need to contact us in private.
Dapfizzer helped you out with the steps to contact us.
I kindly advise you to read the community guidelines before you post here: https://fizz.ca/en/community-user-guidelines
I can see that you have rescheduled the appointment for July 8th.
More details you can find here: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Thank you for your understanding!
Have a great day!
-Eugen1
