Add on doesn’t work

AlexFan
AlexFan Posts: 1 ✭✭
edited July 2022 in My Mobile

Hi, I just bought an add on of 500mb of data about fifteen days ago and it doesn’t seem to be working. My original plan was limited in Quebec and it has already expired. The add on that I bought is available throughout Canada, yet it doesn’t not work either in Quebec or in others parts of the country.

Best Answer

  • Whizz
    Whizz Posts: 22,406 admin
    Answer ✓

    Hello AlexFan,
    I am sorry to hear about that,
    If you are traveling through Canada, I kindly advise you to turn on your Roaming option on your phone.
    Also, make sure you are connected to FIZZ-EXT. 
    The steps to do this, are as follows, depending on the phone model you use:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Fizz-ext

    iPhone: Settings → Operators → Fizz-ext


    More details here: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

    Thank you for your understanding!
    Have a good one!
    -Eugen

Answers

  • Fling
    Fling Posts: 9,194 ✭✭

    Hi Alex


    Contact Fizz support for help

    Here's how to contact customer service

    https://fizz.ca/en/support

    In status of our services you click on Check out the services

    Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.

    Chatting is the only fast and efficient method because you interact directly with customer service.

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