there is no internet after moving to my new home, please check and resolve the issue!

Pejman

I requested to move my internet and this morning the technician came. He told me the internet will be installed in a few however but after 12 hours, there is no internet, and it is so hard to connect to customer service to resolve my problem. Please let me know how to fix this frustrating issue?

Whizz

Hello Pejman,
I am sorry for the situation encountered,
I will perform a remote manipulation from my end, to reactivate your plan at the new address.
If you have your modem plugged in, in about 5 minutes you should be able to use the internet.
If it doesn't work in about 5 to 10 minutes, you should manually restart your modem by following these steps:
To restart your modem, you just have to unplug the power cord from the modem's back, wait for 30 seconds then plug it back in.
Here you can see the steps to restart: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
If you still are not able to use your internet, I kindly advised you to contact us in private for further verifications.
Thank you for your understanding!
Have a great day!
-Eugen

Fling

Hu Pejman

Start with this simple solution that often solves the problem

1. Unplug the power cable on your Wi-Fi modem.
2. Make sure all the lights on the modem are off once you have unplugged it.
3. Wait ten (10) seconds.
4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.

you can try some of the troubleshooting mentioned in those link

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If you still have the problem contact Fizz support for help

Here's how to contact customer service

https://fizz.ca/en/support

Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.

Chatting is the only fast and efficient method because you interact directly with customer service.

Fling

Pejman

Here's how to contact customer service for help

https://fizz.ca/en/support

Then In status of our services you click on Check out the services

Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.

Chatting is the only fast and efficient method because you interact directly with customer service.