Technician arrived, left, no internet.
Best Answer
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Hello Tecabac,
I am sorry for the situation encountered,
I will perform a remote manipulation from my end, to reactivate your plan at the new address.
If you have your modem plugged in, in about 5 minutes you should be able to use the internet.
If it doesn't work in about 5 to 10 minutes, you should manually restart your modem by following these steps:
To restart your modem, you just have to unplug the power cord from the modem's back, wait for 30 seconds then plug it back in.
Here you can see the steps to restart: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
If you still are not able to use your internet, I kindly advised you to contact us in private for further verifications.
Thank you for your understanding!
Have a great day!
-Eugen0
Answers
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Hi,
if this situation is due to a pending activation service, that you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.
Here's a list of the lights of your Wi-Fi modem and the different possible states:
IMPORTANT: If all Wi-Fi modem LEDs are off, it may be a simple power supply issue.
Make sure the power cable is securely connected at both ends.
If it is plugged in using an extension cord, remove it completely. The same advice applies if the modem’s power cable is plugged into a multi-outlet.
However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.
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If the problem persists despite the possible corrections proposed by the troubleshooting, you'll have to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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It's not because of activation. All is active in the account.
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Your best bet is to chat with fizz
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