Wheres my sim card

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Angelo
Angelo Posts: 2 ✭✭
edited July 2022 in My Mobile

I didnt recieve my sim card that i ordered june 28 so i called planet courrier and they said its delivered and they cant do anything about simcards

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Angelo


    If the delivery of your SIM card is flagged as delivered but you haven’t received it:

    1. Log into your account and go to My profile .
    2. Click on Order history See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours


    Here's how to directly contact the customer service to resolve this issue.

    You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Angelo


    Hi,

    you can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

    Go to shipping number to track your delivery on the courrier service website


    *The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.


    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

  • Whizz
    Whizz Posts: 20,650 admin
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    Hello Angelo,
    I am sorry for the situation encountered,
    I kindly advise you to contact us in private in order to solve the issue with your SIM card delivery. 
    To contact us, you can follow the step Dapfizzer  provided and you can reach us anytime on one of the ways of contact here: https://fizz.ca/en/contact-us
    Thank you for your understanding!
    Have a good one!
    -Eugen

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