SIM card

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Baranak
Baranak Posts: 2 ✭✭
edited July 2022 in My Mobile

I ordered one SIMcard last week and I got the delivery notification but I didnt receive it!

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Baranak


    Hi,

    you can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

    Go to shipping number to track your delivery on the courrier service website


    *The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.


    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

  • Baranak
    Baranak Posts: 2 ✭✭
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    I checked the address. It was correct.

    Maybe someone got it by mistake.

    we want to order again.

    I should pay again?

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Baranak


    If the delivery of your SIM card is flagged as delivered but you haven’t received it:

    1. Log into your account and go to My profile .
    2. Click on Order history See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours


    Here's how to directly contact the customer service to resolve this issue.

    You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 20,524 admin
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    Hello Baranak,
    I am sorry to hear about that,
    I kindly invite you to contact us in private in order to verify if the order was placed at the correct address.
    We will advise you further from there.
    To contact us, you can use the steps provided by Dapfizzer.
      Also, you can go to this FAQ and just chat with us. :) 
    https://fizz.ca/en/faq/resolving-issues

    Thank you for your understanding!
    Have a good one!
    -Eugen

This discussion has been closed.