My home internet is very slow from last night

YanYan
YanYan Posts: 1 ✭✭
edited July 2022 in Internet

my home internet is very slow from last night.

I restart it, the same.

Could you help me to check it?

Thanks

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @YanYan


    Hi,

    can you please perform some speed tests using the Fizz Wi-Fi app. This app is available for free on Google Play Store & Apple Store.

    To log in, use the following credentials:

    • Username: cusadmin
    • Password: (enter the new password you chose) 
    COMMENT6


Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @YanYan


    You can test some of the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster


    If the problem persists despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 23,989 admin

    Hello YanYan,

    Thanks for reaching out.
    I am sorry for the situation encountered. 
    I kindly inform you that I have verified in my tools and the modem is online, the signals are within paraments. Also, there is no work carried out in your area affecting the services.

    As our community members suggested, please disconnect temporarily all your devices, except for one, connect it to the WiFi modem through the Ethernet cable, and use the Fizz Wi-Fi app to conduct a speed test.

    More steps to try can be found on our FAQ: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
    If the issue still persists, please contact us in private in order to help further and find a solution together.

    Thank you, have a great day!
    -Adelina

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